Internet Protocol telephony takes an organisations multiple location points, including mobile and remote workers, and unites them through one single converged network.

In doing so, IP telephony creates the potential to reduce costs by streamlining a wide range of business applications and utilising one data carrying network; internet or intranet.

VoIP technology works by converting voice communications into packets of data. Telephones are connected to data ports along the IP network but more importantly, the function of a telephone can easily be provided using a device that is
already connected to the network; a PC.

So instead of a traditional multi-line handset beside the PC, IP technology allows the computer to function as a telephone. Cost advantages of side stepping the traditional telephony provider are obvious, but business communications also become greatly enhanced with features like unified messaging, integrated contact centres, and rich-media conferencing through voice data and video,
simply utilised.

The obvious cost advantage is that calls are travelling over the company’s own data network rather than the phoneline and in contrast to replacing telephone hardware, the operating software is easily upgraded or enhanced; no disruption to workplace and no expensive equipment costs.Contact management systems and productivity tools combine perfectly over one data network and it is a simple step to create virtual contact centres without any external sources being involved.

Understanding the practicality behind the jargon is a barrier we eliminate for you. Interactive Telecoms is focused to both the delivery and support of solutions through consultation.That focus is carried forward through the entire process with
the sole aim of ensuring a true return on your investment.

• SMB & Corporate solutions
• Software clustering provides scalability from 1 to 30,000
  phones & beyond
• Migration path to allow expansion for media processing devices,
• VoIP gateways and multimedia applications
• Authentication and encryption prevents data theft and
  data tampering
• Secure administration allows system monitoring from any location